Modern consumers have significantly different expectations for their financial institutions than they did five years ago. As customer experience has shifted away from personal interactions at brick-and-mortar locations to digital interactions distributed across web services and mobile applications, consumer loyalty and their continued patronage has become increasingly ephemeral. As such,…
At a recent ThousandEyes Connect in New York City, Viacom’s IT infrastructure team shared how they are using ThousandEyes to ensure that consumers have exceptional entertainment experiences, and, that internal employees have unwavering access to critical business services. This blog post is part two of two in a series and…
Viacom is a media conglomerate that creates entertainment experiences to drive conversation and culture. While digital experiences are most commonly associated with consumer-facing applications, the move toward cloud-hosted and Internet-dependent technologies has had a profound impact on internal employees, as well. As employee productivity moves into an IT teams’ direct…
Following on the heels of “the great cloud migration”, DevOps is the next tidal wave in digital transformation. It’s a radical re-thinking of traditional IT that focuses squarely on the rapid development and delivery of software and digital services to drive value. The disruptive success of DevOps pioneers like Netflix…
Pretty much everyone in business today knows that websites and related digital channels like mobile apps and service APIs are mission critical. It's also dead obvious that strong web performance is foundational to delivering the seamless digital experiences that produce optimal business outcomes. And it doesn't take a rocket scientist…