Serving customers over digital channels has been a growing priority for financial institutions for many years, and the disruption of the COVID-19 pandemic and social distancing measures has only increased the importance of online services via website and mobile applications. For financial institutions, it’s no exaggeration to say that ensuring…
The home office has seen significant growth due to COVID-19 and the widespread social distancing and shelter-in-place orders. We are now working more, or almost exclusively, remotely, and it is questionable whether this trend will change again after the crisis.