In a previous blog, we mapped the steps to success in government digital transformation, detailing ways agencies can modernize online service delivery through distributed network infrastructure and software-defined technology. Many agencies are leveraging technology inside and outside of their firewalls and across a variety of systems and networks. The result…
Modern consumers have significantly different expectations for their financial institutions than they did five years ago. As customer experience has shifted away from personal interactions at brick-and-mortar locations to digital interactions distributed across web services and mobile applications, consumer loyalty and their continued patronage has become increasingly ephemeral. As such,…
Digital transformation is a journey, not a destination. Technology is moving at a rapid pace, while public sector organizations race to catch up and “modernize” their digital experiences and network infrastructure. Each agency’s path to transformation might be different: an incremental approach, a major enterprise-wide cloud migration or piecemeal system…
When it comes to measuring how end users experience different websites, apps or services, being able to gather data from the user’s perspective is critical. One of the ways we gather that intelligence is through our Endpoint Agent, which is deployed on end-user devices. It gathers data about the browsing…
Following on the heels of “the great cloud migration”, DevOps is the next tidal wave in digital transformation. It’s a radical re-thinking of traditional IT that focuses squarely on the rapid development and delivery of software and digital services to drive value. The disruptive success of DevOps pioneers like Netflix…