This is the first in a 3-part blog series on how to use the BSR methodology to ‘operationalize’ your investment in ThousandEyes with the goal of continuous improvement in IT Operations Delivery & Quality. Integrating with Incident and Event Management alone is not enough to prove the value of the network intelligence you are acquiring. Whether using ThousandEyes as the lead monitoring…
In our previous post, we covered some of the many Building Blocks of SaaS and how to manage their inherent risks. In today’s post, we dive into the five operational habits of successful SaaS delivery and some concrete ways you can seed these habits in your own organization. These operational…
No man is an island. And no SaaS application sits alone, independent of networks and services that have a hand in its delivery. It doesn’t matter how elastic, containerized, and NoSQL you are; how cloudy, software-defined, and chilled your data centers, if your CDN is slow, if your DNS is…
We’ve been busy this summer (a rather warm one in London and a cool one in San Francisco) to bring you exciting new ways to get better intelligence about your networks and applications. Highlights include: Path Visualization and Device Layer get grouping options to elegantly summarize your data. Multi-cloud gets…
In our first post on monitoring Zscaler secure web gateways (SWGs), we looked at the overall architecture of the Zscaler service and the monitoring implications for IT and network administrators. We also explored how to use ThousandEyes to solve a Salesforce performance issue using a monitoring approach that combines end-to-end…
To say that digital transformation is essential to the retail industry and holiday retail sales is to state the obvious. Whether you’re a pure-play e-commerce operation or executing on an omni-channel retail strategy, the richness and responsiveness of digital experience is an existential matter. One of the lessons of the…