This is the first in a 3-part blog series on how to use the BSR methodology to ‘operationalize’ your investment in ThousandEyes with the goal of continuous improvement in IT Operations Delivery & Quality. Integrating with Incident and Event Management alone is not enough to prove the value of the network intelligence you are acquiring. Whether using ThousandEyes as the lead monitoring…
One of the scariest moments in a network engineer’s life is when they realize that the errors are not in their network, but outside the enterprise, either on the Internet or somewhere in the cloud. What follows are some frantic calls to family and friends cancelling dinner plans, vacations, bike…
On April 9th, 2018 three (billion) traffic flows, Heather, Mike and Josh, set out to supply the German Internet with content. They traveled to the Interxion FRA5 data center to a rendezvous with the DE-CIX switch, aka “The Blair Switch.” They were never seen again. What happened was only a…
Happy Halloween week! Today we’re bringing you the first in a series of spooky stories of Internet and IT operations gone awry. To start us off, we’re revisiting the horror that was the Dyn outage two years. On October 21, 2018, Internet users around the globe were cut off from…
The Internet is a complex web of thousands of independently-managed networks organized into Autonomous Systems (AS). Border Gateway Protocol (BGP) is the protocol that all these Autonomous Systems use to share routing information with each other. Understanding BGP routing is the key to understanding how your network connects to the…
Over the past few months, the product marketing and research team at ThousandEyes has been heads down in evaluating the 'State of the Cloud' through data-driven performance analysis. Just a couple of weeks ago, my colleague Angelique Medina released a Global DNS Performance Report based on 15M performance measurements of…