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Monitoring Salesforce

Posted by on April 30th, 2018
April 30th, 2018

Salesforce is a mature SaaS application, yet many organizations are still plagued with network and application performance issues due to the unpredictability of the Internet and the complexity of the Salesforce platform. Salesforce, unlike other SaaS applications, such as Office 365, is not an “out-of-the-box” application. It’s typically customized by developers to suit the needs of the enterprise, and often leverages third-party applications for business functions such as Marketing, Sales and Customer Support.… Read More »

Anatomy of a BGP Hijack on Amazon’s Route 53 DNS Service

Posted by on April 24th, 2018
April 24th, 2018

How does one steal crypto-coins? By hacking DNS and BGP – the two cornerstone protocols governing the Internet. With any cryptographic system, one way to compromise it is to be a man in the middle (MITM) when a transaction is taking place. Both ends of the transaction believe they’re talking to a legitimate party at the other end, but in reality, a malicious actor sits in the middle and alters the information being passed through to their advantage. In case of cryptocurrency, it could be the public key of the transfer recipient. … Read More »

Monitoring Open Banking APIs

Posted by on April 23rd, 2018
April 23rd, 2018

As of January of 2018, the Competition and Markets Authority (CMA) has mandated the nine largest UK Banks—Allied Irish Bank, Bank of Ireland, Barclays, Danske Bank, HSBC, Lloyds Banking Group, Nationwide, RBS Group, and Santander—to open up their data to third parties using a standard format. The mandate, known as Open Banking, requires that API endpoints be accessible to authorized payment and solution providers.… Read More »

ThousandEyes Helps SIDN Migrate to Anycast DNS

Posted by on April 19th, 2018
April 19th, 2018

When SIDN, one of the world’s largest top-level domain managers, decided to migrate one of their authoritative name servers from Unicast to Anycast to improve performance, they selected ThousandEyes as their network monitoring and intelligence partner. ThousandEyes was able to provide SIDN with the data they needed to understand latency and traffic routes from many different vantage points, so they could identify issues and improve performance — ensuring a successful migration.… Read More »

Understanding Internet Exchanges via the DE-CIX Outage

Posted by on April 13th, 2018
April 13th, 2018

Internet Exchanges (IX) play an important “efficiency” role in the practical matter of physically connecting the networks that comprise the Internet. IXs are facilities that provide space, power and connectivity to member networks—typically Internet Service Providers (ISPs), telecom, cable and mobile carriers, content providers, web enterprises and sophisticated enterprises such as large financial services companies. This infrastructure is used by these networks to arrange peerings exchange regional, national and/or international IP traffic. By being able to peer with many different networks in one facility, networks can cost-effectively gain lower-latency connections than if they had to reach those networks via multiple transit hops. The availability of multiple peerings also increases network and transit path resiliency. … Read More »

What can ISP pilot tests predict about the future of your SD-WAN?

Posted by on April 12th, 2018
April 12th, 2018

Okay, so where’s this coming from? I recently had a conversation with an unnamed analyst from an unnamed, large analyst firm whose name starts with a letter between E and J (haha gotcha!). We were discussing the move to SaaS, SD-WAN and Direct Internet Access from branch offices, and how variable behavior of Internet connectivity in various parts of the world is causing real problems with cloud adoption and WAN modernization. He was telling me that in a number of inquiries held with large enterprises, that consternation caused by unpredictable behavior is causing network teams to demand multi-month pilots with ISPs for office locations in Asia-Pacific and other regions.… Read More »

Monitoring Office 365

Posted by on April 4th, 2018
April 16th, 2018

Is my network ready for Microsoft Office 365? How do I monitor network performance and ensure a flawless user experience across my entire user base, regardless of whether they are on my network or out on the Internet? These are the questions plaguing many adopters of the Office 365 suite, which includes Exchange Online and Sharepoint Online. … Read More »

Modern Wide Area Network Monitoring: Migrating to DIA

Posted by on March 29th, 2018
March 29th, 2018

In my last post in this mini-series, I covered why so many customers we’re talking to are considering migrating away from MPLS and the journey to SD-WAN. In this follow-up post on wide area network monitoring, we’ll look at the growing pains associated with migrating to Direct Internet Access (DIA). Regardless of whether you choose to implement a more basic branch DIA architecture using per-site policy routing, or an SD-WAN, moving away from MPLS networking creates a major challenge and one which all of the customers I’ve been speaking to recently have been wrestling with.… Read More »

Modern Wide Area Network Monitoring: Migrating from MPLS

Posted by on March 21st, 2018
March 29th, 2018

Working at ThousandEyes I frequently talk to customers looking to move away from MPLS wide area networks to direct internet access (DIA), typically as part of a branch/edge router refresh and often incorporating cloud proxy and SD-WAN technologies. The success of these network transformations generally depends on uncovering issues related to a greater reliance on 3rd parties for application delivery early on, creating proof points with impartial data and enabling workflows to proactively manage such issues.… Read More »

Does AWS Direct Connect Guarantee Cloud Performance?

Posted by on March 13th, 2018
March 20th, 2018

On Friday, March 2nd we saw a severe outage across Amazon AWS’ US-East-1 region, located in Ashburn, VA. This outage impacted Amazon’s very own Alexa along with multiple apps and services hosted within the IaaS provider, including Slack, Twilio and Atlassian JIRA. Although the infrastructure recovered very quickly from what was a weather-related power outage, we saw prolonged and cascading impacts on many software applications and services running on AWS.… Read More »