In recent years, countless enterprises have transitioned away from their on-prem data centers to more modern cloud-based deployments that can support a growing number of users and deliver seamless access to critical SaaS applications and services. For any agency, moving to the cloud and SaaS is a major transition—infrastructure that they once owned is now entirely outside of their control. The Internet, a best-effort network based on an implicit chain of trust, is now their primary network. For federal agencies looking to adopt these types of services with an increased dependency on the Internet, this transition can be a daunting one. However, armed with visibility across the Internet and into the cloud, agencies can better plan, deploy, and operationalize their digital transformation initiatives.
ThousandEyes is proud to announce that we meet the FedRAMP security requirements and are listed as FedRAMP Ready at the Moderate impact level in the FedRAMP Marketplace. This means that we are bringing the same visibility and insights that our Fortune 500 customers are getting—deep visibility into the entire application and user experience delivery—to federal agencies so that they can overcome operational cloud computing challenges, accelerate cloud adoption and deliver superior digital experiences—to both citizens and federal employees.
What is FedRAMP?
Federal agencies looking to adopt the latest advancements in technology have always had to contend with rigorous security requirements. Onboarding any vendor, particularly one that might touch potentially sensitive government Internet traffic, required a thorough investigation into the vendor’s security practices to identify and manage potential risks. As one might expect, these assessments were lengthy and consumed resources from both the vendor and the government agency contracting the service.
In order to streamline the process and make onboarding new cloud vendors simpler for agencies, the federal government instituted the Federal Risk and Authorization Management Program (FedRAMP). FedRAMP is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. If a cloud service provider (CSP) has a desire to be used by a US federal agency (or a US federal agency wants to procure a cloud service), they must be authorized and listed on the FedRAMP Marketplace.
Achieve Your Digital Transformation Goals
ThousandEyes supports federal agencies across a number of digital transformation use cases, such as:
- Digital experience for citizens
It is absolutely critical that citizen-facing services, such as IRS.gov, CDC.gov, etc., are always available, accessible, and usable for US citizens, no matter where in the world they are located. ThousandEyes vantage points, located in over 200+ cities across the world and across ISPs and broadband service providers, emulate users connecting to critical government services. By emulating real user transactions and workflows across a website, federal agencies responsible for maintaining citizen-facing services can proactively understand application performance and react to issues even before users are impacted.
- Employee experience
As government IT infrastructure transitions from on-premises data centers to the cloud, IT teams are still expected to be able to troubleshoot performance, availability, and security issues across all applications and services, including those in the cloud. Legacy IT tools (NPM, system monitoring, APM) are no longer helpful in troubleshooting cloud and SaaS applications. ThousandEyes allows organizations to simply set up vantage points at egress points across their network boundaries and on users’ desktops to emulate the path and gain an understanding of application performance for the users reaching and utilizing these cloud applications and services.
- Modern WAN
With new guidelines related to TIC 3.0, agencies are looking to modernize their WAN to allow users from branch offices and remote locations to access the Internet directly, rather than back-hauling all traffic to legacy data centers. These changes require IT teams to validate the new architecture for performance, establish baselines of their critical applications, and monitor performance continuously to ensure that performance improves over time. Likewise, they will also need to understand any changes made to their security architecture and, again, ensure they can quickly and proactively troubleshoot and improve the delivery of these services.
The FedRAMP Marketplace is an excellent resource for federal agencies interested in modernizing their stack to take full advantage of the benefits of the cloud. The cloud service providers listed there have demonstrated that they meet the very high standards set forth by the FedRAMP PMO, and they stand ready to assist you. As of March 2020, ThousandEyes is the only Digital Experience Monitoring solution that is listed as “Ready” to work with Federal agencies.