This is the first in a 3-part blog series on how to use the BSR methodology to ‘operationalize’ your investment in ThousandEyes with the goal of continuous improvement in IT Operations Delivery & Quality. Integrating with Incident and Event Management alone is not enough to prove the value of the…
Hannibal LANter: I will listen now. You were ten years into your network engineering career. You went to work with colleagues on an app and microservices ranch in Montana. And...? Clarice Engineerling: [tears begin forming in her eyes] And one morning, I just ran away. Hannibal LANter: No "just", Clarice.…
I spent a few days recently at the Gartner Symposium/ITxpo 2018 in Orlando. During that time, my colleagues and I had the chance to talk to hundreds of CIOs and senior IT executives. I also had a fascinating conversation with Michael Miller, CIO of Ziff Brothers Investments (and formerly Editor…
On April 9th, 2018 three (billion) traffic flows, Heather, Mike and Josh, set out to supply the German Internet with content. They traveled to the Interxion FRA5 data center to a rendezvous with the DE-CIX switch, aka “The Blair Switch.” They were never seen again. What happened was only a…
Happy Halloween week! Today we’re bringing you the first in a series of spooky stories of Internet and IT operations gone awry. To start us off, we’re revisiting the horror that was the Dyn outage two years. On October 21, 2018, Internet users around the globe were cut off from…