Modern consumers have significantly different expectations for their financial institutions than they did five years ago. As customer experience has shifted away from personal interactions at brick-and-mortar locations to digital interactions distributed across web services and mobile applications, consumer loyalty and their continued patronage has become increasingly ephemeral. As such,…
At a recent ThousandEyes Connect in New York City, Viacom’s IT infrastructure team shared how they are using ThousandEyes to ensure that consumers have exceptional entertainment experiences, and, that internal employees have unwavering access to critical business services. This blog post is part two of two in a series and…
Viacom is a media conglomerate that creates entertainment experiences to drive conversation and culture. While digital experiences are most commonly associated with consumer-facing applications, the move toward cloud-hosted and Internet-dependent technologies has had a profound impact on internal employees, as well. As employee productivity moves into an IT teams’ direct…
The Internet is central to how modern businesses deliver their products and services to their end users at scale. Yet, the unpredictable and complex nature of the Internet can leave organizations (and their data) vulnerable. An accidental route leak or a malicious DDoS attack can negatively impact service availability and…
This month saw our annual ThousandEyes Connect event return to the Brewery in London and this year we had the pleasure of hearing from Henk Jelink and Maarten Van Den Berg from NXP. For those of you who aren’t familiar with the brand, NXP Semiconductors N.V. is a world-leading Dutch…