The adoption of cloud-based audio and video conferencing has been on the rise over the past few years. Positioned as a market leader by Gartner in the 2017 Magic Quadrant for Meeting Solutions, Cisco Webex is the goto conferencing service for enterprises globally. Cisco Webex solutions are delivered as a service over the Internet, a best effort network that has no performance guarantees.… Read More »
Content Delivery Networks (CDNs) have become the architectural cornerstone of network design for enterprises looking to deliver fast and highly available digital experience to their customers. When you rely on a third-party service, like a CDN, to deliver business critical services, it is crucial to continuously monitor their performance and SLA commitments. Because when any one of the cogs in your well oiled digital experience machine fails, your business fails.… Read More »
On Friday, March 2nd, 2018, a power outage hit the AWS-East Region (Ashburn), affecting hundreds of critical enterprise services like Atlassian, Slack and Twilio. Significant corporate websites and Amazon’s own service offerings were impacted as well. ThousandEyes operates a global set of software agents performing Internet-aware network monitoring. We were able to catch this outage in the act, which rippled very quickly outward towards other services. Even customers relying on Amazon private connectivity service known as AWS Direct connect were affected.… Read More »
On Wednesday, February 28th, 2018 at 9:15am Pacific Standard Time, GitHub, the popular web-based hosting service for software development, was a victim of a powerful DDoS attack that impacted its global user base of 20M. It was one of the largest DDoS attacks, with attack traffic peaking at 1.3Tbps. Concerned users, some who were in the midst of a code check-in, took to Twitter to express their feelings while simultaneously looking for answers. Unfortunately for GitHub, their status page was also affected, adding a bit of anxiety to the equation.… Read More »
Enterprise networks are rapidly transforming, disrupting classic network boundaries and giving way to WAN architectures that are hybrid in nature. With SaaS applications mainstreaming, cloud migrations inflight and SD-WAN deployments on the rise, the enterprise branch is becoming intelligent now more than ever. The benefits of these new trends are undeniable, however, it comes with its own challenges, especially in the area of network performance monitoring and cloud visibility.… Read More »
On January 24th, 2018 ThousandEyes took center stage at Networking Field Day 17 (NFD17). ThousandEyes is no stranger to NFD and as before, we had a great session filled with in-depth conversations and geeky humor. For those of you less familiar with NFD, it is a multi-day event organized as a part of Tech Field Day by Gestalt IT, that brings together product vendors and independent IT leaders.… Read More »
This October, we took ThousandEyes Connect to Chicago for the first time and were thrilled to host customer speakers from United Airlines and JLL. In this post, we will summarize the presentation by Brandon Mangold, Principal Operations Engineer at United Airlines. In his talk at ThousandEyes Connect, Brandon walked through the United Airlines and ThousandEyes journey while highlighting the importance of correlating visibility across multiple networks and applications to manage a global network. … Read More »
Now that we have rung in the new year and settled into our daily routine, let’s take a few minutes to reflect on the state of the Internet and key outages that shook the world in 2017. Over the past few years, as we analyze many such outage events, we’ve noticed an undeniable trend that governs today’s cloud era: The Internet is the backbone of human communication. We start and end our day with it. Be it calling a ride to work or ordering dinner on the way back, the Internet has a part to play in our quality of life. Which is why when it breaks, it causes havoc.… Read More »
On Monday morning, November 6th 2017, from 9:45am-11:25am Pacific, Comcast suffered a nationwide outage sending several million users of the popular Internet Service Provider into a frenzy. Our analysis has revealed that Level 3 leaked over a thousand routes belonging to Comcast subsidiary networks and their customers. The immediate effect was that instead of traffic going through the Comcast backbone to reach these networks, traffic was forced to go via Level 3.… Read More »
Our most recent ThousandEyes Connect in Santa Clara had a star-studded lineup of customer speakers from PayPal, Intuit and Netflix. In this post we summarize the presentation from Daniel Shanahan, Staff Network Performance Engineer at Intuit. Daniel is a 15-year veteran in network operations and an expert on network protocol analysis and application performance who is responsible for the performance analytics of infrastructure for the TurboTax platform.… Read More »