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All posts by Angelique Medina

APM + ThousandEyes: Better Together

Posted by on July 18th, 2018
July 18th, 2018

Application Performance Management (APM) is an important part of many IT organizations’ portfolios because of the need for DevOps teams to gather user experience data to continuously improve application code. Yet, as SaaS-based applications and services rise (SaaS handles 11% of application workloads according to AlphaWise/Morgan Stanley Research), APM is meeting limitations in its ability to offer insight into digital experience.… Read More »

Comcast Fiber Outage Rips the Internet

Posted by on June 29th, 2018
July 2nd, 2018

Earlier today, beginning at 9:20am Pacific Time, Comcast suffered a network outage on its backbone that left millions of Internet users in the United States—even beyond their own subscriber base—unable to reach critical sites and services. The outage wasn’t contained to a particular region, as Internet users from Seattle to New York were affected. The significance of this outage was not only in its massive scope but also in its length, which stretched for nearly three hours—effectively an eternity in Internet timescale.… Read More »

Does SD-WAN Leave You Exposed?

Posted by on June 7th, 2018
June 7th, 2018

Attending the Gartner CIO Conference in Toronto a few weeks back gave me the opportunity to talk to IT leaders about their top of mind concerns. A topic that repeatedly came up in conversations with enterprise attendees was SD-WAN adoption. The cost and manageability benefits are clearly compelling, and even though there’s always some trepidation around adopting any new technology, attendees were generally optimistic about the state of SD-WAN—with one exception.… Read More »

Monitoring Salesforce

Posted by on April 30th, 2018
April 30th, 2018

Salesforce is a mature SaaS application, yet many organizations are still plagued with network and application performance issues due to the unpredictability of the Internet and the complexity of the Salesforce platform. Salesforce, unlike other SaaS applications, such as Office 365, is not an “out-of-the-box” application. It’s typically customized by developers to suit the needs of the enterprise, and often leverages third-party applications for business functions such as Marketing, Sales and Customer Support.… Read More »

Introducing Broadband ISP Cloud Agents

Posted by on March 7th, 2018
March 7th, 2018

The delivery of every website and web application relies on a set of dependencies that include Internet providers, DNS and, increasingly, CDNs and other 3rd party services. Failure or degraded performance of any of these services can dramatically impact application delivery. Proactive, continuous monitoring of network and service dependencies is critical to ensuring users of a website or Internet-facing application have a high-quality digital experience.… Read More »