How ThousandEyes Saved the Sanity of the Atlassian Network Team

Posted by on September 10th, 2018
September 10th, 2018

The summer of 2018 at ThousandEyes has been a busy one with trade shows, bi-weekly product releases and our very own networking event ThousandEyes Connect. ThousandEyes Connect is a half day live event showcasing tech talks from IT leaders on tackling tough cloud challenges. This year’s theme at the Santa Clara event was focussed on the public cloud and how to manage and operate in a multi-cloud environment.… Read More »

Solving Cloud Migration Visibility Pains in Japan

Posted by on September 5th, 2018
September 5th, 2018

One of the major themes we’ve observed in enterprise migration to the cloud is that visibility or lack thereof becomes a major pain point because of all the ways that the cloud creates external, Internet-centric dependencies that are out of IT’s control. When you don’t have control, you really need visibility. If you don’t have visibility, you are definitely at a major operational disadvantage. This dynamic holds true no matter where you go. Earlier this year, ThousandEyes was proud to open its first office in Tokyo to serve the cloud and digital experience visibility needs of the Japanese IT market. And now, we’re extremely proud to announce our partnership with ITOCHU Techno-Solutions Corporation, one of the largest Systems Integrators in Japan. So, on this propitious occasion, I thought it’d be a good opportunity to survey the Japan IT market and what we’re seeing in regards to cloud adoption and the need for deeper Network Intelligence.… Read More »

Five Operational Habits of Successful SaaS Delivery

Posted by on September 4th, 2018
September 4th, 2018

In our previous post, we covered some of the many Building Blocks of SaaS and how to manage their inherent risks. In today’s post, we dive into the five operational habits of successful SaaS delivery and some concrete ways you can seed these habits in your own organization. These operational habits have been gleaned from the top SaaS providers around the globe who we work with to navigate through the various dependencies that you and your customers rely on for good user experience.… Read More »

The Building Blocks of SaaS are Also Risks

Posted by on September 4th, 2018
September 4th, 2018

No man is an island. And no SaaS application sits alone, independent of networks and services that have a hand in its delivery. It doesn’t matter how elastic, containerized, and NoSQL you are; how cloudy, software-defined, and chilled your data centers, if your CDN is slow, if your DNS is hijacked, if your ISP is dropping packets, your users will be impacted—and they’ll hold you accountable. You may not control external dependencies, like the Internet, but in the eyes of your users, performance is monolithic, not attributable to any one element or provider. If you’re challenged to identify the source of performance issues (“Is it the app or the network?” “Is it an upstream ISP?” etc.), think about your customers.… Read More »

What’s New in Q2 2018

Posted by on August 23rd, 2018
August 23rd, 2018

We’ve been busy this summer (a rather warm one in London and a cool one in San Francisco) to bring you exciting new ways to get better intelligence about your networks and applications. Highlights include: Path Visualization and Device Layer get grouping options to elegantly summarize your data. Multi-cloud gets easier with Cloud Agents in Amazon AWS, Microsoft Azure and Google Cloud Platform. Building off of a launch of broadband Cloud Agents in Q1, we welcome AT&T as a broadband choice as well as additional new locations. … Read More »

Troubleshooting Real World Zscaler Issues

Posted by on August 21st, 2018
August 21st, 2018

In our first post on monitoring Zscaler secure web gateways (SWGs), we looked at the overall architecture of the Zscaler service and the monitoring implications for IT and network administrators. We also explored how to use ThousandEyes to solve a Salesforce performance issue using a monitoring approach that combines end-to-end HTTP testing through the Zscaler GRE tunnel, and network-layer testing to the Zscaler GRE tunnel endpoint and ZEN proxy server.… Read More »

Why Network Visibility is Key to Retail Holiday Success

Posted by on August 16th, 2018
August 20th, 2018

To say that digital transformation is essential to the retail industry and holiday retail sales is to state the obvious. Whether you’re a pure-play e-commerce operation or executing on an omni-channel retail strategy, the richness and responsiveness of digital experience is an existential matter. One of the lessons of the $691.9 billion 2017 holiday season is that the impact of digital experience on retail is growing around the world.… Read More »

Google Cloud NEXT ‘18: Rainbow Unicorns and Multi-Cloud

Posted by on August 2nd, 2018
August 2nd, 2018

A few weeks ago at ThousandEyes Connect in Santa Clara, in addition to great speakers from Atlassian and Caesars, we had the pleasure of welcoming Joshua Cha from our partner Google Cloud present on their cloud vision and specifically Google Cloud Interconnect. So it was apropos that we, in turn, were able to give a talk at Google Cloud NEXT Partner Summit last week. My colleague Ameet Naik and I spoke at the Monday session, Cracking the Code: Building a Multi-cloud Network Strategy. … Read More »

One Resolver to Rule Them All: Ranking the Performance of Public DNS Providers

Posted by on August 1st, 2018
August 14th, 2018

Our evaluation of public DNS services began in May 2015, when DNS expert Mehmet Akcin contributed a guest post comparing the performance of top public DNS providers based on latency measurements to each of their servers. We then reprised his work last year, which revealed similar results in overall rankings (Google’s led in both reports). But a lot has changed since last year. The big news, announced on April Fools’ Day of this year, was Cloudflare’s launch of its public DNS service, which it touts not only for its high performance, but also its security and privacy.… Read More »

When the Kill Shot is All of Us: Anatomy of a Fortnite Outage

Posted by on July 30th, 2018
July 30th, 2018

A few months back, on March 18th, some users connecting to Fortnite: Battle Royale would have experienced first a total outage, then significant performance degradation, lasting over a course of about thirty minutes. The cause of the outage wasn’t due to an application issue, or even network performance. In this case it was caused by instability of advertised Internet routes — also known as BGP route flapping.… Read More »