Why Network Visibility is Key to Retail Holiday Success

Posted by on August 16th, 2018
August 16th, 2018

To say that digital transformation is essential to the retail industry and holiday retail sales is to state the obvious. Whether you’re a pure-play e-commerce operation or executing on an omni-channel retail strategy, the richness and responsiveness of digital experience is an existential matter. One of the lessons of the $691.9 billion 2017 holiday season is that the impact of digital experience on retail is growing around the world.… Read More »

Google Cloud NEXT ‘18: Rainbow Unicorns and Multi-Cloud

Posted by on August 2nd, 2018
August 2nd, 2018

A few weeks ago at ThousandEyes Connect in Santa Clara, in addition to great speakers from Atlassian and Caesars, we had the pleasure of welcoming Joshua Cha from our partner Google Cloud present on their cloud vision and specifically Google Cloud Interconnect. So it was apropos that we, in turn, were able to give a talk at Google Cloud NEXT Partner Summit last week. My colleague Ameet Naik and I spoke at the Monday session, Cracking the Code: Building a Multi-cloud Network Strategy. … Read More »

One Resolver to Rule Them All: Ranking the Performance of Public DNS Providers

Posted by on August 1st, 2018
August 14th, 2018

Our evaluation of public DNS services began in May 2015, when DNS expert Mehmet Akcin contributed a guest post comparing the performance of top public DNS providers based on latency measurements to each of their servers. We then reprised his work last year, which revealed similar results in overall rankings (Google’s led in both reports). But a lot has changed since last year. The big news, announced on April Fools’ Day of this year, was Cloudflare’s launch of its public DNS service, which it touts not only for its high performance, but also its security and privacy.… Read More »

When the Kill Shot is All of Us: Anatomy of a Fortnite Outage

Posted by on July 30th, 2018
July 30th, 2018

A few months back, on March 18th, some users connecting to Fortnite: Battle Royale would have experienced first a total outage, then significant performance degradation, lasting over a course of about thirty minutes. The cause of the outage wasn’t due to an application issue, or even network performance. In this case it was caused by instability of advertised Internet routes — also known as BGP route flapping.… Read More »

Content Delivery Networks Under the Sea

Posted by on July 24th, 2018
July 26th, 2018

Google announced yet another submarine cable project. Named Dunant, after the founder of the Red Cross, this will be the first private transatlantic submarine cable operated by a single company. This cable will run between Virginia, USA and France and is expected to be in service by 2020. While they did not announce the capacity of this cable, the Marea cable launched recently by Microsoft and Facebook, linking Virginia with Spain, has a capacity of 160 Tbps.… Read More »

Evolution of Infrastructure Monitoring at ThousandEyes Engineering

Posted by on July 20th, 2018
July 20th, 2018

ThousandEyes is a network monitoring platform that provides deep insights and visibility into applications and networks in the cloud. Global Fortune 500 companies rely on ThousandEyes to monitor their business critical services. It’s absolutely mandatory for us to adhere to a high level of service availability, so our customers can be successful. We monitor our own physical infrastructure and software platform to make it possible for the service to operate 24×7, all year long.… Read More »

APM + ThousandEyes: Better Together

Posted by on July 18th, 2018
July 18th, 2018

Application Performance Management (APM) is an important part of many IT organizations’ portfolios because of the need for DevOps teams to gather user experience data to continuously improve application code. Yet, as SaaS-based applications and services rise (SaaS handles 11% of application workloads according to AlphaWise/Morgan Stanley Research), APM is meeting limitations in its ability to offer insight into digital experience.… Read More »

Automating Test Creation with the ThousandEyes API

Posted by on July 11th, 2018
July 11th, 2018

Over the past couple of years we have seen our customers increasingly use ThousandEyes to monitor their applications and services hosted in IaaS providers. As a part of our continued support for IaaS performance monitoring, and as part of my summer internship here at ThousandEyes, I was assigned a research project to compare the performance of three large IaaS providers: AWS, Google Cloud and Microsoft Azure.… Read More »

Comcast Fiber Outage Rips the Internet

Posted by on June 29th, 2018
July 2nd, 2018

Earlier today, beginning at 9:20am Pacific Time, Comcast suffered a network outage on its backbone that left millions of Internet users in the United States—even beyond their own subscriber base—unable to reach critical sites and services. The outage wasn’t contained to a particular region, as Internet users from Seattle to New York were affected. The significance of this outage was not only in its massive scope but also in its length, which stretched for nearly three hours—effectively an eternity in Internet timescale.… Read More »

Smart API Monitoring for Smart Light Bulbs

Posted by on June 28th, 2018
June 28th, 2018

On June 1st, 2018, Philips debuted a new service for its Hue smart-home lighting product, but things quickly went dark when the cloud-based API endpoint with which remote apps and services communicate went down for four hours. As The Register put it in its snarkily titled article, Smart bulbs turn dumb: Lights out for Philips as Hue API goes dark… Read More »