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Gartner’s Take on Unified Communications Monitoring

Posted by on November 15th, 2017
November 15th, 2017

In the Market Guide for Unified Communications Monitoring (UCM) published by Gartner on October 18, 2017, analysts Vivek Bhalla and Rafael Benitez give their take on UCM needs, pitfalls, and planning assumptions; provide guidance on how to invest in a UCM solution, and list ThousandEyes as a representative vendor. If you are feeling the need for better UC visibility, read on to get the skinny.… Read More »

Comcast Suffers Outage Due to Significant Level 3 BGP Route Leak

Posted by on November 7th, 2017
November 8th, 2017

On Monday morning, November 6th 2017, from 9:45am-11:25am Pacific, Comcast suffered a nationwide outage sending several million users of the popular Internet Service Provider into a frenzy. Our analysis has revealed that Level 3 leaked over a thousand routes belonging to Comcast subsidiary networks and their customers. The immediate effect was that instead of traffic going through the Comcast backbone to reach these networks, traffic was forced to go via Level 3.… Read More »

Introducing Device Layer: Diagnose Root Cause from App to Network Device

Posted by on October 25th, 2017
October 25th, 2017

Troubleshooting application and network issues is seldom fun — it’s rarely clear where the root cause of the issue lies, and context-switching between multiple monitoring platforms adds to the confusion. Today, we’re taking a step forward on tackling this problem with our new Device Layer feature, which uses Enterprise Agents to provide additional visibility into network devices within your own internal network.… Read More »

How Netflix Tracks IP Addresses within AWS

Posted by on October 3rd, 2017
October 16th, 2017

Donavan Fritz, Sr. Network Site Reliability Engineer at Netflix, discusses how his team is building a system to manage and quickly identify IP addresses in AWS. During his talk, Donavan described how his team tracks IP addresses within the AWS cloud — specifically, how they built a system to quickly figure out where a given IP address is allocated at a given time. … Read More »

Automatic User Provisioning with SCIM

Posted by on August 14th, 2017
August 14th, 2017

If you’ve ever had to manually set up or delete accounts for every new or departing employee, you’ll understand the value of automatic provisioning. Today we’re excited to announce our new SCIM integration, which supports SCIM versions 2.0 and 1.1 and has been certified for two major identity providers, Okta and OneLogin.… Read More »

How PayPal Benchmarks Their Service Providers for Application Delivery

Posted by on August 7th, 2017
August 7th, 2017

In this update from ThousandEyes Connect Santa Clara, we’ll summarize the presentation by Viet Nguyen, Senior Manager of Problem and Change Management and formerly Senior Manager of Network Engineering/Security/Operations at PayPal. During his talk, Viet described how his team keeps their many service providers accountable by collecting and sharing objective data. He also discussed how he and his team operationalizes the use of ThousandEyes within PayPal. … Read More »

What’s New in Q2? Voice Tests, Labels and More

Posted by on August 1st, 2017
August 1st, 2017

In our first post of the quarterly feature update, we discussed recent improvements to the Dashboard, APIs and more. In this post, let’s recap some of our recent feature announcements and review what’s new in the six releases from May to July 2017. Following a successful beta testing with leading UCaaS providers like Mitel and customers like Box, the new SIP Server and Voice Call tests are now generally available for all ThousandEyes customers.… Read More »

How Intuit Monitors Connectivity to AWS

Posted by on July 31st, 2017
July 31st, 2017

Our most recent ThousandEyes Connect in Santa Clara had a star-studded lineup of customer speakers from PayPal, Intuit and Netflix. In this post we summarize the presentation from Daniel Shanahan, Staff Network Performance Engineer at Intuit. Daniel is a 15-year veteran in network operations and an expert on network protocol analysis and application performance who is responsible for the performance analytics of infrastructure for the TurboTax platform.… Read More »

What Happened When Marketo’s Domain Name Expired?

Posted by on July 26th, 2017
August 1st, 2017

On Tuesday, July 25th, 2017 at 4:25am Pacific, all services related to Marketo’s domain “marketo.com” began experiencing an outage. The outage continues to have impacts at the time of writing. Marketo is a marketing automation software widely used by companies around the world—when Marketo went down on Tuesday, forms on many companies’ websites broke completely. Many users were unable to access the Marketo platform or even email Marketo employees, since Marketo mail servers were also inaccessible.… Read More »